Countdown to Heat Network Regulation: Focus on Consumer Protection

The heat network sector is now only a few months away from regulation, with Ofgem's consumer protection regime taking effect in January 2026. Landlords of residential properties with heat networks will soon face new regulatory obligations relating to standards of conduct, fair pricing, billing requirements, treatment of vulnerable customers, debt handling and complaints redress.

Join us for the second instalment of Switch2 and Freeths 'Countdown to Heat Network Regulation' series. In this webinar, Switch2's Ian Allan, Head of Market Strategy, and Yanik Croston, Business Support Manager, are joined by Rhianna Wilsher, Partner at Freeths, focus on the consumer protection requirements and what they mean for residential heat networks. Sharing practical guidance on how to get ready for the new regime, strengthen governance, and protect both residents and your organisation.

What will be covered:

• Resident rights and service standards: meeting new expectations for fairness and service quality
• Transparency and billing: ensuring clear communication on tariffs, costs and contracts
• Vulnerable customers: fulfilling obligations on affordability, disconnection, and priority services
• Pricing and compliance: applying Ofgem's fair pricing rules within your billing practices
• Legal implications: understanding supply terms, liabilities, and heat supplier status

With legal expertise from Freeths and operational insight from Switch2, this session will help you move from awareness to action, providing the clarity and confidence needed to meet Ofgem's consumer protection standards.