Supporting Families Seeking Post Office Compensation
If your family has suffered due to the Post Office Horizon IT failings, you may be entitled to compensation. We are here to help families navigate the new Post Office family compensation scheme and secure the justice they deserve.
Were you or your family impacted by the Post Office Horizon scandal and seeking compensation?
If you or a close family member were affected by the Horizon scandal, we understand the pain and suffering you’ve endured. The government has announced its intent to set up a new Post Office family compensation scheme to acknowledge and compensate the suffering experienced by family members of postmasters most severely affected by the Horizon IT failings.
This initiative follows a key recommendation from Sir Wyn Williams in Volume 1 of the Post Office Horizon IT Inquiry final report.
We will be meeting with the government over the next few weeks to make recommendations ensuring that the new scheme works effectively for the benefit of postmasters and their families.
Register now to ensure your family’s Post Office compensation claim is supported from the start
Although the scheme is still in development, we are keen for anyone affected to register their interest so we can contact you at a future point. Your early registration will help us:
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Understand the scale and nature of the need: Your input will help us gauge the extent of the impact on families
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Shape a process that works for you: We aim to create a scheme that truly supports those it’s meant to help
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Keep you informed: Stay updated as details are finalised
We are actively consulting with the government to ensure the new Post Office Horizon family scheme delivers meaningful outcomes for families.
Register your interest
Our commitment to families seeking legal redress
We understand the profound impact the Horizon scandal has had on families like yours. Whether you're seeking legal help for Horizon family claims, guidance on eligibility or support navigating the new scheme, our team is here for you.
With unparalleled expertise and a proven track record, we led the landmark High Court victory for 555 sub-postmasters, exposing Britain's largest miscarriage of justice. This victory led to the quashing of hundreds of criminal convictions, bringing hope and justice to many families.
Our dedicated legal team has been involved in the Post Office Horizon scandal for almost a decade, providing unmatched depth of knowledge and experience. We are committed to standing by families every step of the way.
We are the only firm that has initiated court proceedings against Post Office Limited on behalf of hundreds of sub-postmasters. We have successfully represented both current and former sub-postmasters in their compensation claims, ensuring that families receive the justice and compensation they deserve.
Endorsed by Sir Alan Bates
"Freeths have worked with sub-postmasters for many years now. They have a huge amount of expertise, you know it can only help you far more than anyone else”
Proven track record
We have been at the forefront of Horizon litigation, representing hundreds of sub-postmasters and securing landmark outcomes
Unparalleled Expertise
Our legal team has been involved in the Post Office Horizon scandal for almost a decade, providing unmatched depth of knowledge
Trusted by claimants
Our team has built deep relationships with affected families and understands the emotional and legal complexities involved
FAQs
If your family has been affected by the Post Office Horizon scandal, you may have questions about your rights, eligibility and the compensation process. We’ve answered some of the most common queries to help guide you through the next steps. Please note: many details are still being finalised. We are working closely with the Government to help shape the new family compensation scheme. Please register your interest so we can keep you updated.
If you are a family member of a sub-postmaster affected by the Horizon scandal - whether living, deceased or unable to act - you may be eligible for compensation under the new Government scheme. Freeths can help you understand your rights and guide you through the process.
The UK Government has recently announced plans to establish a Post Office Horizon family compensation scheme. Freeths will be working closely with them to help shape the scheme and ensure it meets the needs of affected families. Once more details are available - especially regarding eligibility - we will contact you to guide you through the next steps in pursuing compensation.
Yes, you can register on behalf of a family member who is deceased or unable to engage with the process. Please include both your name and theirs on the form, along with a brief explanation ( eg “Julia Bloggs – claimant, deceased, Joe Bloggs – brother”). This helps us understand your relationship and support your Post Office family compensation claim effectively.
Currently, there is no official deadline. However, we strongly encourage families affected by the Post Office Horizon scandal to register now. Early registration ensures we can keep you informed if a deadline is announced later.
Yes, you can. Even if your family has already received some form of compensation related to the Post Office Horizon scandal, you are still encouraged to register your interest. The new Post Office family compensation scheme may offer additional support and we will review all updates and contact everyone who has registered with us.
Yes, you can act on behalf of a family member who is unable to engage due to emotional distress. The Post Office Horizon scandal has had a profound impact on many families and we understand how difficult this process can be. Please include both your name and theirs on the registration form, along with a brief explanation of the situation.
Don’t worry. In similar compensation schemes, claims have been accepted without original documents. If your family was affected by the Post Office Horizon IT system, we encourage you to register your interest. We’ll help address any concerns about evidence later.
No. Registering with Freeths is completely free and we do not expect you to incur any costs when pursuing a Post Office family compensation claim. We will confirm this once the scheme details are finalised.
Yes. Registering your interest does not commit you to making a claim. It simply ensures your family’s experience with the Post Office Horizon scandal is acknowledged and that you’re kept informed as the compensation scheme develops.
Freeths has been at the forefront of the Post Office Horizon scandal for nearly a decade. We led the landmark High Court victory for 555 sub-postmasters and are the only firm to have initiated legal proceedings against Post Office Limited. Our team has helped many families secure justice and compensation.
Please share the the link to this registration page
We’ll take it from there and support them in exploring their eligibility for Post Office family compensation.
Sir Alan Bates, who has been at the forefront of the campaign to secure justice, said:
“It has taken a long time to get to this point, but now is the opportunity for all eligible people to come forward, clear your names and seek financial redress. So, I urge and recommend that you contact Freeths to check your eligibility and pursue your claims.
Freeths, through its work on the GLO and the GLO Compensation Scheme, has a deep understanding of the issues affecting sub-postmasters and those who have worked in Post Office branches, and will offer the support needed to guide you through the process.”
Sir Alan Bates
Sir Alan Bates on why to choose Freeths?
Inspiring fight for justice
From despair to triumph
Balvinder took over a post office in 2003 and he faced immediate challenges including false accusations of theft. His mental health deteriorated, leading to multiple hospitalisations. Discovering issues with the Horizon IT system in 2013, he sought help from Sir Alan Bates. Despite initial legal victories, Balvinder continued to struggle until we provided crucial legal and emotional support, eventually securing a satisfactory postmaster compensation settlement. Now he feels relieved and encourages others affected by the Horizon scandal to seek justice and support.
From Post Office pride to legal battle
Susan Knight’s story details her 32-year career with the Post Office, which took a turn when discrepancies arose in 2006, leading to a significant debt and eventual suspension in 2012. Despite being advised against legal representation, she faced court charges that were later dropped. The ordeal severely impacted her mental health, culminating in a stroke. With the support of the Justice for Sub-Postmasters Alliance and Freeths, she found legal assistance and eventually saw her case dismissed. Susan now encourages others affected by the Post Office scandal Post Office Horizon scandal to seek compensation and support from Freeths.
From business success to fighting for justice
Dionne Henderson, a business-minded individual from South Shields, faced severe financial and emotional distress after her Post Office branches experienced unexplained shortfalls due to the defective Horizon IT system. Despite being wrongfully accused and humiliated, she fought tirelessly for justice, contributing to reports and group litigation that eventually proved the system’s flaws. The successful litigation led to a Post Office compensation scheme, providing her with some closure and encouraging others affected to seek justice.
From breaking point to justice over Horizon
Liz Stockdale’s story details her struggles with the Post Office after taking over a branch in 2014, facing unaccounted losses and lack of support, leading to severe personal and financial distress. She eventually sought help from Freeths which supported her through court proceedings and helped her avoid wrongful conviction. Her story highlights the impact of the Horizon scandal on postmasters and the ongoing efforts to secure compensation for victims, urging those affected to seek assistance from Freeths.
Postmaster testimonials
“As much as they gave me legal support, they gave me such incredible personal support and they kept me moving forward. The connection I have with m...
Balvinder Gill
"I feel in my heart of hearts, if I had not had Freeths to help me through all of this, I would have probably been convicted of something I didn't...
Liz Stockdale
"When Freeths put my claim together as part of that scheme, I finally got some closure, and I can’t fault them. Everyone has a complicated case but...
Dionne Henderson
Why register now?
If you believe you may be eligible, we encourage you to register your interest now. This is not a formal application - just a first step to ensure your voice is heard.
Register your interest
For general enquiries, please complete this form and we will direct your message to the most appropriate person.