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Freeths - Law firm

Product Liability

When it all falls apart

What is involved?

As a consumer, you are protected against defective products by the Consumer Protection Act 1987. If there is a defect in a product so that it is not as safe as you were entitled to expect and it causes you an injury or financial loss, you have the right to claim compensation. We will carry out investigations into the liability of the manufacturer and the extent of your injuries, and determine the losses you have suffered. We will seek compensation for your suffering, as well as financial losses such as lost earnings and medical expenses.

Whether you are having trouble with a medicine, an implant, or a piece of equipment, we have the expertise to help you. We have a wide range of experience and since 1987 have been at the forefront of the development of the law in this field having presented product cases for consumers at every level of court in England and Europe giving us a unique perspective on behalf of injured consumers.

Our lawyers are specialists in dealing with product liability. We also have experts in Clinical Negligence and Personal Injury claims and access to in house in-depth knowledge of the Retail, Healthcare and Food sectors.

Why choose Freeths?

  • We will robustly present your product liability case to the producer, supplier or their insurers
  • Our lawyers will conduct the claim on your behalf, including through the courts if necessary
  • We have a national reputation for being at the cutting edge of this complex field of law
  • Our experienced lawyers are renowned for being empathetic, professional and honest

We act for individual victims and groups of consumers, and have conducted product cases in the Supreme Court and European Court.

We are proud of our outstanding reputation for negotiating and administering settlement schemes, and our well-recognised skills help us get the right result for our clients.

We have particular expertise in product liability claims including those arising from defective hip prostheses, cosmetic facial fillers and breast implants.

Call our friendly Product Liability team to discuss your needs.

Would you like to talk to someone?

Contact our Product Liability team

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Call: 03301 001 014
Or email: Send an email

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"Paul Balen, who is a ‘stalwart of clinical negligence with second-to-none tactical experience’, particularly in product liability and cosmetic surgery claims."

(The Legal 500, 2017)


"Mr Thobourne was always very understanding, supportive and always very informative. He was always at the other end of the phone when I needed advice and gave an excellent service for Freeths."

Client service

‘Doing the right thing’ is at the heart of Freeths. Find out more about our excellent client service and the strong set of values that guide the way we work.

Our service


Talk to us

Freeths are a leading national law firm with 13 offices across the UK. If you have a query about our services or just want to find out more, why not give us a call?

Contact: 03301 001 014

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