Subscription compliance - preparing for the new regime

If your business offers subscriptions, memberships, free trials or automatically renewing services, preparing for the new consumer protection regime is likely to involve more than updating your terms and conditions.

The Digital Markets, Competition and Consumers Act 2024 introduces a new framework for subscription contracts, including requirements around pre-contract information, reminder notices and consumers' ability to cancel.

That makes this an operational issue as well as a legal one. Customer journeys, renewal communications and cancellation processes all need to be considered.

Join our IP and Media team for a practical 20-minute briefing on what businesses should be preparing for now.

What we'll cover

We'll look at:

• Which subscription arrangements fall within the new regime

• The information consumers will need before entering a subscription

• Reminder notice requirements

• Cooling-off and cancellation rights

• What the changes mean for customer journeys and internal processes

• Practical steps businesses can start taking ahead of implementation

Who should attend?

This webinar is designed for legal and compliance teams, businesses responsible for subscription products and customer journeys, and commercial and marketing teams involved in customer acquisition and retention.

Related events

This webinar is part of Freeths’ short consumer regulatory risk series. Other sessions will cover less healthy food advertising and fake reviews under the DMCCA.

Please note these are separate events with a separate registration process.