Software Service Disputes
Expert legal advice for your software and software service disputes
We cut through complex software and software service disputes with evidence-led, commercially focused tactics that cut noise, cost and risk.
Whether the issue relates to cloud-based or SaaS products, critical ERP, CRM or SCM systems, or cybersecurity and data protection software, software disputes can drain management time and hit your bottom line. We combine sector insight with disciplined case management to restore service, recover loss, or exit cleanly
Common software service disputes we can help with
SLA breaches & chronic underperformance
- Availability and incident response
Programme delivery
- Missed milestones, acceptance failure, and re-baselining
- App and software development disputes
Change control & charging
- Scope and rates disputes
- Benchmarking
Transition/exit
- Step-in rights
- Knowledge transfer
- Disentangling data and tooling
Key contact
James Hartley
Partner & Divisional Head of Dispute Resolution
How we resolve service disputes
- Contract & MI audit – to get to the root of the dispute quickly
- Root-cause and remediation plans that work operationally – we work with other experts in their field to keep your business moving while we resolve the dispute
- Commercial to the core – we listen to your commercial goals and drive the dispute in that direction, using our experience and leveraging legal tech to add value
- Escalation to ADR or court when needed – when escalation is inevitable, we are in your corner
Recent service disputes experience
Acted for a software solutions provider in a £1.5m dispute with a global software company regarding royalties, maintenance fees, and alleged breaches under a value-added reseller agreement.
Advised and assisted clients who were dissatisfied with payroll and reporting systems, resolving issues with contract management and fees.
Represented a national logistics company in claim against a software supplier relating to route and load planning systems, with proceedings in the Technology and Construction Court (TCC).
Testimonials
"The team is excellent and can handle large and complex IT disputes. They give solid and realistic advice and are great at including counsel into t...
The Legal 500, 2026
"James Hartley and Freeths deserve huge credit for taking on this case. What is now recognised as the biggest miscarriage of justice in British his...
Client testimonial
PGK
"This was David v Goliath litigation, on a large scale; from the outside, the difficulties which the claimants faced now seem masked by the scale o...
Patrick Green KC
Henderson Chambers
"Their dedication and expertise was extraordinary and they deserve due recognition for the vital and central role they played in unmasking the inju...
Client testimonial
KF
"In the face of ferocious denial of the claim by Post Office and its lawyers, and even when it looked like it could go either way on technical lega...
Karl Flinders, Chief reporter
Computer Weekly
Related news & articles
Meet our team
James Hartley
Partner & Divisional Head of Dispute Resolution
Antonia Adebambo
Managing Associate
Contact us today
Whatever your legal needs, our wide ranging expertise is here to support you and your business, so let’s start your legal journey today and get you in touch with the right lawyer to get you started.
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