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Specification vs Requirements

Whether selling or buying IT products or services, it is extremely important to know what you are buying and what standards it will meet.

As lawyers, we are commonly tasked with the creation and negotiation of detailed terms and conditions for a particular procurement, but it is easy for the commercial detail to be overlooked. 

Whilst the law implies excludable positions which could generally be considered to be “customer pro”, whether acting supplier side or customer side, it is generally best for all concerned to have a detailed specification.

Absence of detail and absence of specificity leads to assumptions. Those assumptions create expectations which may not be met. That leads to disputes which tend to be costly for all involved. 

The most successful projects we support tend to be those that: 

  • We support from early on in the procurement process, adding our experience to the requirement setting process and
  • Support in ensuring the specification is sufficiently detailed and incorporates that which has induced the customer to enter into the agreement

Customer Requirements

When setting out to procure IT products or services, a customer should undertake a detailed analysis of its requirements to ensure a comparison of its options is assessed against real need vs “nice to haves”. 

Specification

A supplier will tend to agree to comply with its “documentation” for the product/service. 

Internal technology solutions 

We can support where you are purchasing solutions to ensure you understand what you are buying and whether your requirements are contractually binding on the provider. Find out more information on how we support the acquisition of new and replacement internal technology solutions. 

Your technology offerings 

We can support where you offer your customers solutions to ensure you are contracting at an appropriate level regarding your specifications. Find out more information on how we support the development of new and replacement internal technology solutions.

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