Required Information For Your Website

You may or may not be aware of the minimum required information to be included within your website.  

All websites need to include (where applicable):

Service provider's name
Clearly state the name of the service provider.

Geographical address
Provide the physical address where the service provider is established

Contact details
Include an email address for direct and effective communication. An electronic enquiry form is acceptable, but a non-electronic means of communication must be provided if requested by a consumer

Company registration number
If the service provider is a corporate entity, include the company registration number or equivalent identification

Supervisory authority details
If the service is subject to an authorization scheme, provide details of the relevant supervisory authority

VAT registration number
If applicable, include the VAT registration number

Privacy policy → 
If you process personal data, the best way to ensure transparency is to include a privacy policy

User generated content (UGC) controls → 
Where users can generate content you must publish specific information in your terms of service

Specific content for particular websites:

Commercial websites    
Companies must include their registered name, registration number, and registered office address on their websites. Where exempt from including “limited” in its name, a company must disclose that is a limited company (or investment company, if applicable) and if it publishes share capital on its website, it must refer to paid-up share capital. 

Companies in administration or undergoing insolvency    
Where a company is subject to insolvency proceedings- such as having a receiver or manager appointed, being under a moratorium, in administration or being wound up- it must clearly state this status along with relevant details like the name of the monitor or administrator, as required under the Insolvency Act 1986

Public sector websites    
Must publish accessibility statements in an accessible format, detailing any non-accessible content and providing contact information for further assistance. For further information about this requirement, please see here

EU websites    
Services offered to EU recipients must appoint a single point of contact and ensure the contact information for such contact is easily accessible and up to date, as per the EU Digital Services Act 2022. Appropriate contact information can be telephone numbers, email addresses, electronic contact forms, chatbots or instant messaging, but the user should be explicitly notified if chatbots are being used.

If a service provider offers data processing services in the EU, it must publish and maintain up-to-date information on the jurisdiction governing it’s ICT infrastructure and the measures in place to prevent unlawful international access or transfer or non-personal data, as required by Article 28 of the Data Act.